Appointments

Before booking an appointment, you may find it useful to have a look at our Referrals page for details of a number of services locally that you are able to make self referrals to

Urgent appointments

Routine appointments

To request a routine appointment in advance during opening times:

• phone us on 01594 842 167
• use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
• use our Request a routine appointment form (routine appointments only)

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Cancelling or changing an appointment

If you cannot attend an appointment for any reason please inform us as soon as possible so that we can make the appointment available to other patients.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system: SystmOnline
• phone us on 01594 842 167 during opening times
• using the Cancel an appointment form.

Extended access appointments

Extra GP and nurse appointment are made available during normal hours, and at one of the West Forest of Dean Surgeries between 6:30pm and 8pm on weekdays and on Saturday mornings.

Patients registered with any GP Surgery within the West Forest of Dean PCN will be able to have an appointment at these extra clinics.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

Please call the surgery on 01594 842 167 before 10:30am.

Home visit are available for patients who are either too ill or physically unable to travel to attend the surgery. A nurse will normally assess the urgency of your needs. It is better, if possible to attend the surgery, as in these surroundings we are fully equipped to examine and treat your needs.

Related information

Healthwatch Gloucestershire Top Tips for Accessing Your GP Practice

Help getting to GP appointments

Health A to Z

Sick notes

Test results